GDPR Policy

Last Updated: January 23, 2026

This GDPR Policy explains how The Nova Wear (“we,” “our,” or “us”) collects, processes, and protects personal data of customers located in the European Union (EU) in accordance with the General Data Protection Regulation (GDPR).

Your Data Protection Rights

As an EU resident, you have the following rights under GDPR:

●      Right of Access: Request a copy of the personal data we hold about you.

●      Right to Rectification: Ask us to correct inaccurate or incomplete information.

●      Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal or contractual obligations.

●      Right to Restrict Processing: Limit how we use your personal information.

●      Right to Data Portability: Receive your data in a structured, machine‑readable format and transfer it to another provider.

●      Right to Object: Object to processing of your data for marketing or other purposes.

●      Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

Information We Collect

We may collect:

●      Contact details (name, email, phone number, address)

●      Order and payment information (billing/shipping addresses, payment confirmations)

●      Account details (username, login credentials)

●      Website usage data (IP address, browser type, cookies, analytics)

●      Customer service communications

How We Use Your Data

We process personal data to:

●      Fulfill and deliver orders

●      Provide customer support

●      Send account and policy updates

●      Improve our website and services

●      Conduct marketing (with consent)

●      Detect fraud and ensure security

●      Comply with legal obligations

Legal Basis for Processing

We process personal data under the following legal grounds:

●      Contractual necessity (to fulfill your orders)

●      Legal compliance (to meet regulatory requirements)

●      Legitimate interests (to improve services and prevent fraud)

●      Consent (for marketing and optional communications)

Data Sharing

We may share personal data with:

●      Service providers and vendors assisting with operations

●      Affiliates and business partners

●      Government authorities when legally required

We do not sell personal data.

International Transfers

Your personal data may be transferred outside the EU. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent protections.

Data Retention

We retain personal data only as long as necessary to fulfill business, legal, or contractual obligations.

Exercising Your Rights

To exercise your GDPR rights, contact us at support@thenovawear.com. We may require proof of identity before processing your request. We aim to respond within 30 days.

Contact Information

Website: The Nova Wear
Operated by: Aura Loom Limited
Email: support@thenovawear.com
Phone: +44 7466 044987
Address: 69 Friars Road, London E6 1LJ, United Kingdom
Contact Us: Click here

Customer Service Opening Hours:

Monday to Friday: 9:00 AM – 9:00 PM
Saturday and Sunday: Closed

Time Zone: GMT (Greenwich Mean Time / Western European Time)

🕒 Response Time: We respond within 24 hours.