Billing Terms & Conditions

Last Updated: January 23, 2026

This document explains how payments and billing are handled at The Nova Wear.

To make shopping simple and secure, we provide following payment methods:

● PayPal

All transactions are processed in GBP.

● Full payment is required at checkout.

● Orders are only confirmed once payment clears.

● If a transaction fails or is declined, the order will not be processed.

● Prices shown on The Nova Wear are listed in GBP.

● Pricing may change without prior notice.

● Taxes, shipping, and handling fees are calculated during checkout.

● We use SSL encryption and trusted payment gateways to protect your information.

● Payment details are never stored on our servers.

● Refunds follow our Refund & Return Policy.

● Unauthorized chargebacks will be challenged.

● For billing concerns, please reach out to us first at support@thenovawear.com.

● We reserve the right to cancel or hold any order suspected of fraudulent activity.

● For high‑value purchases, additional identity verification may be required.

For questions or assistance with returns, refunds, or exchanges, please contact:

Website: The Nova Wear
Operated by: Aura Loom Limited
Email: support@thenovawear.com
Phone: +44 7466 044987
Address: 69 Friars Road, London E6 1LJ, United Kingdom
Contact Us: Click here

Customer Service Opening Hours:

Monday to Friday: 9:00 AM – 9:00 PM
Saturday and Sunday: Closed

Time Zone: GMT (Greenwich Mean Time / Western European Time)

🕒 Response Time: We respond within 24 hours.

Changes to This Policy: We may update this policy from time to time. The “Last Updated” date indicates the current version.

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